Rückgaberecht Molekule 30 Tage 
Ostatnia aktualizacja: 16 grudnia 2025 

Molekule’s 30-Day Money Política de Reembolso Para Luftreiniger y Luftbefeuchteres elegibles.
Si no estás satisfecho con ya sea tu nuevo o producto humidificador (a “Device”) comprado en molekule.com o en un quiosco o show de Molekule, tienes 30 días from the applicable shipment date or point of Angebot date for such Device, whichever is later, to submit your online request for a Device refund from Molekule of the purchase price paid, excluding, if applicable, any expedited shipping charges, insurance charges, and fiaufnce charges. All refunds will only be made to the original payment methvon used for the qualifying purchase. You may initiate the return process of your purchased new Device by going to https://help.molekule.com/hc/en-us/requests/new. 

To qualify for Molekule’s Device 30-Day Money Política de Reembolso, all of the following conditions must be satisfied: 

• Your Device must have been purchased directly from Molekule and only used in the Deutschland.
• Your online return request must be received by Molekule’s customer service team within 30 days of your original Device shipment date or point of Angebot date, whichever is later. To start your return request, please contact Customer Service at: https://help.molekule.com/hc/en-us/requests/new
• Any Device used after the 30-day return window from its shipment date or point-of-Angebot date (whichever is later) voids the Molekule Device 30-day Money Política de Reembolso and are not eligible for a refund.  
• Upon Molekule’s approval of your Device return request, you will be given a return authorization number. Your assigned return authorization number must be included on all future communications with us, and with your returned Device shipment.
• Your returned Device must be received by Molekule within 30 days of the date Molekule assigns you a return authorization number.  Your returned Device must be received by Molekule in reasoaufble like-new physical and operating condition, unless otherwise noted during your return request and approved in writing by Molekule.  
• Cosmetically decorated or mvonified Devices are excluded from the Molekule Device 30-Day Money Política de Reembolso.  
• All accessories originally included with your Device purchase must be included with your return.
• You must return your new Device in the original shipping carton used to ship que product to you.  If you no longer have the dispositivo’s original shipping carton, please see our Pytania i vonpowiedzis below for replacement carton options.
• Replacement parts for your Device are excluded from the Molekule Device 30-Day Money Política de Reembolso.
• Devices comprado en a Molekule authorized retailer, reseller, or any Other third-party seller, are excluded from the Molekule Device 30-Day Money Política de Reembolso. 

Molekule’s Genuine Filter 30-Day Money Política de Reembolso. 
For any genuine Molekule filter purchased by you at molekule.com you will have 30 days from the date of our filter shipment to return que filter to us for a full refund of the purchase price paid by you for such filter, excluding, if applicable, any expedited shipping charges and fiaufnce charges.  All refunds will only be made to the original payment methvon used for the qualifying purchase. 

To qualify for Molekule’s Genuine Filter 30-Day Money Política de Reembolso, all of the following conditions must be met: 

• Your filter must have been purchased directly from Molekule and for use in the Deutschland.
• In order to be eligible for a refund of your purchase price paid, your returned filter must be returned new, unused, and received by Molekule in the original sealed (and unopened) bag.
• Your online return request must be received by Molekule’s customer service team within 30 days of your original filter shipment date. To start your filter return request, please contact Customer Service at: https://help.molekule.com/hc/en-us/requests/new  
• Upon Molekule’s approval of your filter return request, you will be given a return authorization number. Your assigned return authorization number must be included on all communications with us and with your returned filter.
• Your returned filter must be received by Molekule within 30 days of the date you received your assigned return authorization number.  

Ineligible Products and Purchases Excluded from Molekule’s Device 30-Day Money Política de Reembolso 
Devices Purchased from a Molekule Authorized Retailer, Reseller, or Other Third-Party Seller.  
Molekule’s Device 30-Day Money Política de Reembolso does not apply to any “Molekule” or “mo” brand products, new or refurbished, purchased by you de cualquier vendedor de terceros, incluyendo but not limited to any Molekule authorized retailer or reseller. Purchases of such Devices are subject to que seller’s policies, which Molekule has no control over nor responsibility for. 

Refurbished Devices Purchased from Molekule. 
Refurbished Devices comprado en Molekule, wheelr through molekule.com, or a Molekule kiosk or show, are fial Angebot purchases and not eligible for refund under the Molekule Device 30-Day Money Política de Reembolso. 

Buy One, Get One Promotions (BOGO) 
Devices purchased during a BOGO Angebot are not eligible for return and refund under the Molekule Device 30-Day Money Política de Reembolso. 

Molekule Device and Genuine Filter 30-Day Money Política de Reembolso Pytania i vonpowiedziS  
What if I do not have the original shipping carton? 
If you do not have the original packaging, we can send you a replacement shipping carton for a nomial fee of $20 USD for Air Pro, $10 USD para Air Mini/Mini+, and $10 USD for Luftbefeuchter Glow. If you are interested in this service, please contact our Support al Cliente team. 

How long does it take to receive my refund on an eligible returned product? 
When we receive the eligible producto Molekule for return at our warehouse, we will inspect the shipment to ensure all parts have been returned and the product is undamaged, not mvonified by you, or otherwise cosmetically altered or decorated. Once the product has been inspected and passed, usually in 3-5 días hábiles following our receipt, we will then process your refund and reimburse the original payment methvon you used for the original purchase.  Please note que all refunds do not include any expedited shipping charges or fiaufnce charges.  It usually takes 10 días hábiles for the credit to be reflected on your applicable credit card or bank statement. 

Can I return a refurbished or humidifier? 
No. Refurbished Devices are fial Angebot items and not eligible for Molekule’s Device 30-Day Money Política de Reembolso. 

Molekule Product Limited Garantía(s)
Please see: https://molekule.com/pages/terms-conditions for specific limited garantía information and details.